RETURNS & EXCHANGES MADE SIMPLE
If something didn’t feel quite right or you changed your mind, we’ve got you covered.
WHAT ARE THE RETURN AND EXCHANGE RULES?
- You have 99 days from delivery to begin a return
- A return shipping label is provided after approval.
- Refunds are sent back to the original payment method.
- Exclusions may apply (*see below).
*Check your order when it arrives and contact us right away if the item is defective, damaged, or if the wrong item was sent, so we can review the issue and make it right.
RETURN OR EXCHANGE STEPS
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Open the Returns Portal
To begin a return, go to our Returns Portal. Complete the request and wait for approval before mailing your item.
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Choose Your Option
Decide whether you want a return or an exchange for your item. If a free item came with your order, that must be returned too for a full refund.
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Package and Send
Once approved, we’ll provide a return shipping label and directions. Safely pack your item and leave it at the closest shipping location.
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GIFT EXCHANGES
For us to handle a gift return or swap, the original order number is still required. After approval, we’ll provide store credit or an exchange based on what’s available.
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WHEN WILL IT BE DONE?
Refunds are completed within 10 business days once your return is received and reviewed. Your bank or card provider may need extra time.
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PICKED THE WRONG SIZE?
No stress. Contact us through our Return Portal, and we’ll help match you with a better fit. Our team is here to assist.
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HAD A CHANGE OF HEART? EASY.
We back every pair. If you’re not fully happy, you can return or exchange your socks within 99 days—no questions asked, even if they’ve already been worn.
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STILL HAVE QUESTIONS?
Our support team is ready to help. For any return questions, reach us anytime at hollowsocksalpaca@gmail.com and we’ll take care of it.
DON’T JUST TRUST WHAT WE SAY
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These socks help my feet stay cool in summer, even through an all day hike. When winter hits, they keep my feet warm without overheating.
- Jeff V.
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These are the top socks in my drawer! Comfortable, and they keep my feet dry!
- Jonathan B.
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Hands down (feet up), the greatest socks I’ve owned! I’m a high school track coach and I’m on my feet every day. These socks last and feel amazing!
- Doug R.
ALPACA SOCKS MADE FOR THE WILD
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